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In its endeavour
to make Visakhapatnam
a planned
city and to
improve the
quality of
life in terms
of every citizen,
the VUDA releases
this Citizen's
Charter with
the objective
of streamlining
public services
on the principles
of SMART administration
launched by
the Govt.
of Andhra
Pradesh to
keep alive
public expectations
and inform
the citizens
regarding
their rights
and responsibilities.
This document
is a commitment
to provide
efficient
and prompt
services to
the citizens
in the expectation
that the citizens
will reciprocate
and involve
themselves
in the sustained
planned growth
of their city.
The purpose
of this Charter
is to provide:
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Efficient, prompt
and courteous
service with
dedication to
integrity and
fairness. |
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Important
information
to the citizens
about various
services. |
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Time bound
and transparent
service in
all transactions. |
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Solicit co-operation
of the people
in achieving
the main objectives
of VUDA through
partnership
and togetherness. |
This Charter
is not a legal
document against
the VUDA nor
the customers.
Preamble
In order to
ensure proper
planning and
development
of Visakhapatnam
Development
area as per
the Master Plan
and Zonal Development
Plans and making
Visakhapatnam
a model city
in the country,
citizens can
contribute and
help VUDA in
keeping away
from unauthorized
developments
and seek proper
permissions
in the interest
of improving
the quality
of life and
general environment.
The VUDA therefore,
believes that
proper interaction
with and active
participation
of the citizen
in the process
of planning
and implementation
of the plan
is necessary
to achieve its
objective and
provide efficient
and standardized
services to
the citizens
while fixing
responsibilities
on the officials
and time frame
in which they
are to attend
and redress
public issues
and grievances
on a people
friendly basis.
The VUDA provides
the following
services to
the public |
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Layout permissions
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Building
permissions
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Issue of
No objection
certificates-referred
by Commissioner
of Police
& Dist.
Collector |
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Land industrial
activities
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Land use information
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Service
Standards
Planning
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Layout permissions
- Residential,
Commercial,
Industrial
i. Plot sub-division,
amalgamation
etc.
ii. Group housing
schemes |
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Building
permissions
i. Residential
apartment
Complexes
- stilt +
5 floors
ii. Multi-storeyed
buildings
beyond 5 floors
iii. Commercial,
shopping complexes,
buildings
of educational
institutions
iv. Industrial
buildings
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NOTE:
Individual
residential
building permissions
- The VUDA
has authorized
local bodies
concerned
to grant permissions
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No Objection
Certificates
To undertake
activities
like establishing
petrol pump
stations,
cinema theatres,
etc. |
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Appeal
to VUDA as
per the Zoning
Regulations
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Change of
land use |
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Land use
information |
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The
Local Bodies
existing in
VMR have been
authorized
to act against
unauthorized
layouts. |
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The Grama
Panchayats
in the limits
of the VMR
have been
authorized
to approve
EWS layouts
under WAMBAY
(Weaker section
Housing Scheme)
to save delay.
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All proposals
to VUDA routed
through Gram
Panchayats
/ Municipalities
/ Corporations
alone. |
Land use certificates
are issued by VUDA
as per the land
use envisaged in
the Master Plan
/ Zonal Development
Plans.
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